Last updated September 15, 2026
Offload ("we," "us," "our") runs a local task and errand service in Saint George, Utah, through our website and mobile app (together, the "Service"). This page explains what information we collect from you, why we collect it, and how it's handled. If anything here isn't clear, email us at OffloadSTG@gmail.com and we'll explain it plainly.
Information We Collect
We collect information you give us directly when you create an account or post a task, including:
- Contact information — your name, phone number, email address, and the address where a task takes place.
- Task details — descriptions and photos you send us so we can price and complete the work.
- Messages — anything sent through the in-app chat with our crew.
- Payment information — handled entirely by our payment processor, Stripe. We do not see or store your full card number; Stripe shares back only what's needed to process your payment (e.g., a payment confirmation).
We also collect some information automatically:
- Device and push notification data — if you enable notifications, we store a device token (through Firebase Cloud Messaging) so we can send you updates about your task, like a price being ready or a new message.
- Basic usage data — standard technical information (like device type and app version) collected through Google Firebase, the infrastructure our app runs on.
How We Use Your Information
We use your information to:
- Match, price, schedule, and complete the tasks you request
- Communicate with you about a task — by push notification, in-app chat, email, or phone
- Process payments through Stripe
- Improve how we run the service and keep it working reliably
We do not sell your information, and we do not use it for advertising or share it with third parties for their own marketing purposes.
Who We Share Information With
We share information only with the services that help us run Offload:
- Stripe, to process payments
- Google Firebase, which provides the app's account sign-in, database, file storage, and notification infrastructure
Our own crew members — the small family team that shows up to do the work — can see task details, your address, and messages needed to complete your task. We don't share your information with anyone beyond that, except if required by law.
Data Retention
We keep task and account information for as long as your account is active, so we can show you your task history and make it easy to book again. If you'd like your account and data deleted, email us at OffloadSTG@gmail.com and we'll take care of it.
Your Choices
- You can turn off push notifications at any time from the Account screen in the app, or in your device's notification settings.
- You can ask us to correct, export, or delete your information at any time by emailing us.
Children's Privacy
Offload is not directed at children, and we don't knowingly collect information from anyone under 13.
Changes to This Policy
If we make meaningful changes to how we handle your information, we'll update this page and change the date at the top.
Contact Us
Questions about this policy or your information? Reach out any time at OffloadSTG@gmail.com.